FAQs

Q?Do you work and ship to overseas customers?
A.

Yes we do work with overseas customers. So far our foreign clients are in UK, Italy, France, Australia, New Zealand, Canada, Mexico and other countries of Latin America.

Q?What papers cut well?
A.

Majority of papers cut very well. Papers that considered to be difficult for the laser cutting are:

White or light colors ( yellowing is a huge problem for many laser cutters). We believe we know papers and our equipment well enough to eliminate this issue.
Glossy papers - these papers tend to keep a foggy residue when laser cut. The cut could be clean, but the residue is something quite noticeable. Uncoated and matte papers cut without a residue.
Dark Touche papers also may have a hint of the foggy residue. The light Touche papers are mostly fine.

Q?Do you print?
A.

This question is often asked by stationery customers.
We have local printers who we trust to do printing job for us. We also have foil stamping in house and outside sources  for the larger size of foil stamping and letter press.

Q?Can you assemble?
A.

Yes, there is number of projects when customers needed turnkey solution. In these cases we provide complete assembly and fulfillment.

Q?Can you help with design?
A.

In cases when customer needs assistance with design and preparation of the files we provide such service at $75/Hr rate.

Q?What is a benefit of laser cutting textiles?
A.

In many cases heat generated during the laser cutting is cauterizing (sealing) the edges of the fabric. It prevents from fraying and in many cases additional sewing of the edges is not needed. Also, laser cutting is done using digital files. It helps to keep 100% consistency and repeatability of the thousands and thousands laser cut textile parts.
One of the many other benefits is that laser provides ability to cut amazingly "difficult" patterns in endless quantity.

Q?Can you cut metal?
A.

Our company is NOT specializing on metal cutting. We only cut metal foils laminated on non metal substrates. Usually it's done for the imitation purposes on such product as sign letters and signage.

Q?Forms of payment
A.

We accept all major credit cards : VISA, Master Card and Amex, as well as checks, bank wires and cash (usually for the local customers).

Q?How should I start the project?
A.

Please send a request to info@lasercuttingshapes.com with files, material description, short description of the project and required quantity. You can also call 614-848-5700 to discuss your project.
When we send you an estimate we require at least 50% downpayment to start production. The balance is paid upon the shipping.

Q?What drawings or files do you need?
A.

Usually we require PDF or AI files ( Vector files). In case when the customer needs design assistance we require to see the scans, online images, or sketches of the product that inspired the customer.

Q?Can you do large orders
A.

Yes, we are able to do large orders. Fortunately we have number of cutting and engraving systems - it allows us to provide competitive costs and production volumes.

Q?How long does it take to fulfill the order?
A.

On average we are trying to be within 5 to 10 days. Large projects may take longer. And we also have projects that are going for years - long term production agreements.

Q?What is a size of the cutting area?
A.

We can cut 51" wide and endless in another direction. The table can accommodate up to 60" wide panels or rolls of fabric.

Q?Can you cut fabric from the roll/bolt? What width?
A.

We can cut fabric from the roll or from the sheets. Maximum width of the roll allowed - 60" wide. Cutting width is 51".

Q?Who is supplying material? Customer or LCS?
A.

We expect that such materials as leather, textile, some paper, some acrylics or rare types of wood to be selected and supplied by customer. In any other cases we would be glad to source and provide material.

Q?How thick can you cut?
A.

We cut up to 1" thick materials. We can engrave much thicker items and boxes.

Q?How much does it cost?
A.

Our cost structure is based on the following:

$75/Hr for file(s) set up, or art assistance. In general it takes no more than an hour to set the files. It may take longer to make new files for the customer.
$120/Hr processing the laser cutting
$$$ - Cost of the material. It's $0 if customers provides the material.
Shipping, $ - Cost of shipping. It's usually $0 if customers provides their shipping account #.

Q?What is a minimum order?
A.

Our minimum order is $195 ( $75, files set-up + $120, one hour of cutting) + cost of material and cost of shipping.

Q?Can you make a sample?
A.

We can make a sample, but it should be paid at a minimum order requirement - $195 + $material + $shipping.